Knowledgebase

How to setup your email automatically

1. Go to Settings.
2. Select Mail.
3. Tap Accounts.
4. Select Add Account.
5. Then select Other, the last option at the bottom of the email provider list.
6. Then enter the following information: 
   • Name: Your full name.
   • Email: The complete email address. Example:  [email protected].
   • Password: The password you set for the email account.
   • Description: This will auto-populate with your email address, but you can edit it if you'd like.
7. Tap Next.
8. Mail will try to find the email settings and finish your account setup. If the automatic setup succeeds, tap Done to complete.
   
   

   How to set up an email account manually

   If Mail cannot find your email settings, you must enter them manually. 

   Click here to know where to find your Email Settings in cPanel

   Once you have your email settings, proceed to set up your email on your device. Tap Next, then follow these steps:

   1. Select IMAP or POP.
       

      	SSL Settings	Non-SSL Settings
      IMAP	Port 993	Port 143
      POP3	Port 995	Port 110

   2. Under Incoming mail server, enter the following:
      • Host Name: mail.example.com
      • User Name: Enter your complete email address, [email protected]
      • Password: Your email account password
         
   3. Under Outgoing Mail Server, you will enter the same information you used for the Incoming Mail Server settings.
      • Host Name: mail.example.com 
      • User Name: Enter your complete email address, [email protected]
      • Password: Your email account password
         
   4. Once all fields are filled out, click Next. If the settings are correct, a blue checkmark will appear next to each line and then advance to the next screen.
   5. On the next page, you can choose to allow Mail and Notes to sync.
   6. Click Save, and you'll be returned to the Passwords & Accounts screen.

   You are now ready to send and receive emails via your iPhone!

   If mail.example.com does not work for the incoming and outgoing servers, you can try using your Shared IP address or server hostname (Example: gator1234.hostgator.com) instead. You can find these in your Welcome email or the General Information box on the right-hand side of your cPanel.
   

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   Older Versions of the iPhone

   1. Press the Home button and select Settings > Mail, Contacts, Calendars.
   2. Under Accounts, select Add Account.
   3. Select Other.
   4. Tap Add Email Account.
   5. Enter your name (which will show in the From field) and your full email address.
   6. Please enter your email password and description (we recommend the full email address as your description).
   7. Press Save.
   8. Select IMAP or POP (What is the difference?)
   9. Under Incoming Mail Server, enter yourservername.hostgator.com as the Host Name. (Resellers use yourservername.websitewelcome.com. If this doesn't work, try using your server's IP address. VPS and Dedicated use your server's IP address.)
   10. Enter the full email address as your User Name.
   11. Enter your email password and then scroll down.
   12. Enter the same information under the Outgoing Mail Server.
   13. Press Save.

   You are now ready to send and receive emails via your iPhone.

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   Guide to troubleshooting

   As displayed in your cPanel, the email settings provided above are generic and should work for any email client. If your email is still not working, please check that your MX records and routing are correctly configured and review any typographical errors, especially your email password.

   Here are some common email issues you may encounter and tips on how to fix them:

   Cannot Verify Server Identity

   When connecting to your email, the iPhone forces a secure connection for its initial connection attempts. You may receive a similar warning if your domain uses a self-signed certificate. This means that the SSL encryption for the domain is not registered with a company that issues SSL certificates.

   It's important to note that while you can avoid seeing this warning by forcing the iPhone to connect with unsecured connections, you are only using a less secure connection in a way that does not resolve the issue.

   The recommended resolution for this error is to accept the certificate as a trusted certificate:

   1. When you receive the popup with this error, click Details.
   2. On the next screen, click Accept.

   You should now be able to access your email.

   Cannot Connect Using SSL

   You may receive this error if your domain does not have an SSL certificate and not using the server name. To attempt to proceed with the settings you have already provided, you may try to connect without SSL:

   While you can connect without SSL, we do not suggest using this method outside of troubleshooting because it is not secure.
   1. From the error menu, select No; you do not want to try setting up the account without SSL, and then tap Save.
   2. Tap the email account you just attempted to set up, and then scroll down to tap SMTP.
   3. Tap the Primary Server.
   4. Tap OFF to turn the SSL setting on, then tap Server Port to change it to 465.
   5. Tap Done.
   6. Tap AT&T SMTP Server and then tap OFF to turn the server on.
   7. Tap Done.
   8. Tap Account Info, and then tap Advanced.
   9. Verify the incoming Use SSL setting is set to OFF.
   10. Tap Account Info, and then tap Done.

   You should now access your email if your settings are correct for reaching your server.

   Cannot See My IMAP Folders

   Please read the Apple support page.

   IMAP Path Prefix?

   The correct code is INBOX (all caps).

   Cannot Delete Emails

   By default, iOS attempts to delete IMAP email by putting it in the phone's trash folder. This causes an error to come up, saying that the messages cannot be moved to the trash folder.

   To fix this: (For iPhone's latest versions)

   1. Go to Settings.
   2. Tap Passwords & Accounts.
   3. Choose your email account.
   4. Go to Advanced.
   5. Select Deleted Mailbox.
   6. In the On Server section, select the Trash box under the server. This will allow you to remove email from an iPhone or iPod.

   To fix this: (For iPhone's older versions)

   1. Go to Settings.
   2. Tap Mail, Contacts, and Calendars.
   3. Choose your email account.
   4. Go to Advanced.
   5. Select Deleted Mailbox.
   6. In the On Server section, select the Trash box under the server. This will allow you to remove email from an iPhone or iPod.

   Too Many Connections - 500 Errors

   On the iPhone, there is a function called Push. When it is enabled, it keeps the connection to our server open and continually checks mail. Consequently, this creates many IMAP processes and eventually conflicts with our Terms of Service.

   You can disable Push when you don't need it to avoid running excessive IMAP processes.

   To fix this: (Newer iPhone Versions)

   1. Go to Settings.
   2. Tap Passwords & Accounts.
   3. Select Fetch New Data.
   4. Toggle Push to Off.

   To fix this: (Older iPhone Versions)

   1. Go to Settings.
   2. Tap Mail, Contacts, and Calendars.
   3. Select Fetch New Data.
   4. Toggle Push to Off.

   Instead of continuously retrieving emails as they arrive, your iPhone will use the global Fetch settings to retrieve emails manually or at intervals.